Deal trust
Verified ratings and dispute resolution
Choose suppliers, contractors and carriers on ratings from real deals, and settle any quality, quantity, delivery or payment problem with a documented dispute mediated by the Ataam team — with official PDF documents and internal approvals for your team.
Available on every plan
- Ratings only after a completed deal
- Disputes with attachments, a response deadline and escalation to Ataam
- PO, contract and claim certificate PDFs with a QR code
Verified ratings from completed deals
Only the two parties of a deal completed on Ataam can rate, once per side, so every rating is honest and tied to a real transaction.
Mutual ratings
The buyer rates the supplier, contractor or carrier, and the other side rates the buyer: an overall score plus quality, on time, communication and documents.
Shown where it matters
The verified average appears on the company profile, supplier cards and the verified performance profile, replacing any other ratings.
Public reply
The rated company can reply professionally under the rating; Ataam reviews abusive ratings and hides them with a reason.
Rating reminders
A notification when the deal completes, a reminder after three days and a «Waiting for your rating» card on Home.
From opening a dispute to the Ataam decision
Open a dispute
From the purchase order, subcontract, labour engagement or shipment page: the reason (quality, quantity, damage, delay, payment, documents), description, amount and attachments.
The other party responds
They answer within 5 days with a reply and documents; everything is kept on one timeline.
Escalate to Ataam
If you cannot agree, either party escalates — or it escalates automatically after the deadline — and the Ataam team reviews and mediates.
Decision
An agreed settlement or an Ataam decision with notes and a settlement amount, which may cancel the purchase order. Collections resume and rating opens.
Official documents and internal approvals
PDF in Arabic and English
Purchase order, subcontract agreement, progress claim certificate and labour supply contract — Ataam-branded with both parties, lines and totals.
QR verification
Anyone can scan it to open a public page with the number, parties and current status — no login.
Spend limits and approvals
Off by default; the owner turns them on so a member needs an approver before awarding, issuing a purchase order or certifying a claim above their limit.
Attachments at every step
Datasheets with quotations, technical proposals with bids, measurement sheets with claims, attendance sheets with timesheets and transfer receipts with payments.
Ataam is a neutral intermediary
The Ataam team mediates and decides escalated disputes to keep dealings on the platform fair; Ataam is not a party to the contract and does not hold the parties' money. Each party keeps its legal rights.
Frequently asked questions
Who can rate?
Only the two parties of a completed deal: a closed purchase order, a completed or terminated subcontract or labour engagement, or a delivered shipment. Once per side; a rating cannot be edited after sending.
Can a negative rating be deleted?
Neither party can delete it, but you can reply publicly. If it is abusive or breaks the rules, Ataam reviews it and may hide it with a reason.
What happens to receivables during a dispute?
A buyer's dispute marks the deal's receivables «disputed» in the supplier's collections and pauses automatic reminders until it closes; rating waits until then too.
Do internal approvals need a specific plan?
Approvals and spend limits are available to every company with a team, and stay off until the owner turns them on.
How do I verify a purchase order PDF I received?
Scan the QR code on the document or open the verification link under it; an Ataam page shows the number, parties and current status of the deal.
Get started on Ataam
Register your company for free, or talk to our team about any question.